Refund Policy

Institute Subscription Payments

Institute → Vidyapa

This section applies to subscription fees paid by an Institute to Ram S Shukla Consultancy for access to the Vidyapa platform.

1.1 Free Trial

Institutes on a free trial plan are not charged and are therefore not eligible for a refund during the trial period. If you cancel before your trial ends, no payment will be collected.

1.2 Monthly Subscriptions

Institutes may request a refund within 7 days of a charge if they have not meaningfully used the Platform during that period, by contacting support at ram@ramsshukla.com.

1.3 Yearly Subscriptions

Institutes cancelling a yearly plan may receive a pro-rated refund for unused months, minus a 10% processing fee, by contacting support at ram@ramsshukla.com.

1.4 Service Issues

If the Platform experiences a significant, sustained outage or failure attributable to Ram S Shukla Consultancy that materially prevents an Institute from using the service, the Institute may request a pro-rated credit or refund for the affected period by contacting ram@ramsshukla.com within [30] days of the incident.

1.5 How to Request a Refund

Eligible refund requests should be sent to ram@ramsshukla.com with your Institute name, registered email, and the reason for the request. Approved refunds will be processed to the original payment method within 7-10 business days.

Student Fee Payments

Student/Parent → Institute

This section applies to fee payments made by Students or Parents directly to their Institute through the Platform (for tuition, courses, or other educational services).

2.2 Refund Requests

Any refund request for a fee paid to an Institute (e.g., due to withdrawal from a course, dissatisfaction with services, or billing error) must be directed to the Institute directly, not to Ram S Shukla Consultancy. Each Institute sets and is responsible for its own refund policy for the fees it collects.

2.3 Our Role

If a Student or Parent contacts us regarding a fee dispute with an Institute, we will direct them to the Institute in question. We may, at our discretion, assist in facilitating communication, but we hold no obligation or authority to process such refunds ourselves.

2.4 Payment Processing Errors

If a payment failure results in a duplicate charge or a technical processing error clearly attributable to the Platform or Razorpay (rather than the Institute's own policies), please contact ram@ramsshukla.com with transaction details, and we will investigate and assist in resolving the issue with Razorpay.